The procedures for the purchase of any product offered in this web are simple. They are designed to avoid mistakes in its users.
During all the steps for the purchasing procedure, the express consent of the User will be needed (and he will freely issue it), so that he can voluntarily go back and leave the buying process anytime.
THE COMPANY stores and files the electronic document, and this can be requested by the user sending an email to the following address: firstname.lastname@example.org
THE COMPANY has at the customer disposal every technical means which allow its clients to amend every possible mistake on the data recorded during the purchasing process of any product offered in this website, and repair every possible mistake originated by the web navigation itself. Therefore, any mistake can be solved sending an email to email@example.com, pointing out the error which needs to be corrected or any other information related to possible repairs. You can also let us know about the problem by phone, calling at (+34) 956 46 42 72 (interprovincial call cost) or submitting a statement by fax to (+34) 956 46 42 72 (during opening hours: Monday to Friday from 8.00 to 14.00 / 15.30 to 19.00)
THE COMPANY establishes that all contracts carried out through this web between its users and the COMPANY itself will be made in the language that the USER has selected on the home page to browse the web. The available languages are Spanish, English and German, understanding therefore that it couldn't be made in any other language different to the ones mentioned before and selected by the user.
All the products offered in this web are subject to a commercial offer. The time of its validity and its price is 15 DAYS.
The seller of these products is the COMPANY and its contact data is Calle San Sebastian No. 72, Ubrique (Cadiz) SPAIN – 11600. E-mail: firstname.lastname@example.org Phone: (+34) 956464272.
The payment methods allowed are: credit or debit card, deposit or bank transfer.
All the products commercialized by the COMPANY have a period of legal guarantee of 1 year. Such guarantee does not include imperfections or deterioration caused by a mistreat of the customer-recipient.
If you don't agree with the solution suggested by the company, the European Commission has made available a virtual platform for online dispute resolutions. You can access to such virtual platform clicking in the following link: https://ec.europa.eu/consumers/odr/
According to the "Law 3/2014, on 27th of March, in which is modified the combined text of the General Law for the Defense of the Consumers and Users and others supplementary laws, approved by the Real Legislative Order 1/2007, on 16th of November" in which is regulated this law, the client has the right to desist of the current contract in a period of 14 natural days without the need of justification. The period of desisting will expire to the 14 natural days from the day which you or a third party by you indicated, different to the shipper, acquired the material possession of the goods.
To practise the law of desisting, you must notify to us your decision of desisting the contract through of an unequivocal declaration:
Calle San Sebastián, Nº 72
11600 - Ubrique (Cádiz)
In case of desisting, the client will receive the refund of the return costs by the purchase, including the shipping costs (with the exception of the additional expenses resultant of the choice by your part of a modality of delivery different to the modality less expensive of ordinary delivery which we will offer). We will proceed to effect this refund using the same method of payment employed by you to the beginning transaction. We inform you that, we will be able to restrain the refund until the reception of the goods. The client must assume the direct cost of the goods' return.
The right of desisting will not be applicable to the following contracts: "The supply of goods manufactured in agreement to the specifications of the consumer and user or clearly customized"
We remember that most of the items manufactured in this company are bespoke and request of the consumer or user according to the leather's type or colour, dimensions, customization's stamp, etc. The desisting's law will not be applicable in these cases.
The delivery expenses are nationally free, and we will send an email to you at the same moment that we sent your order, so that you can know which courrier would be the one carrying your product.